Return Policy
Last updated:
Overview
This Return Policy outlines the terms and conditions for returns, refunds, and cancellations of website development services provided by Thivarelvonei. As we provide custom web design and development services for ballet studios, our services are tailored to each client's specific needs and requirements.
Nature of Our Services
Thivarelvonei provides custom website design and development services. These services include consultation, design, development, and ongoing support. Each project is unique and customized specifically for your ballet studio based on your individual requirements and specifications.
Cancellation Before Project Commencement
If you wish to cancel your project before work has begun, you may do so by contacting us within 48 hours of signing the service agreement or making payment. In such cases, we will provide a full refund of any payments made, minus any third-party costs already incurred on your behalf (such as domain registration or hosting setup fees, if applicable).
After 48 hours from the initial agreement or payment, cancellation may be subject to a cancellation fee as outlined in your service agreement.
Cancellation During Development
If you decide to cancel your project after work has commenced, the following terms apply:
- You will be charged for all work completed up to the cancellation date
- Any partially completed work will be delivered to you in its current state
- Refunds will be calculated based on the percentage of work completed
- We reserve the right to retain a portion of the payment for administrative and setup costs
To cancel a project in progress, you must provide written notice to us via email or through our contact form. The cancellation will be effective upon our acknowledgment of your request.
Refund Eligibility
Refunds may be considered in the following circumstances:
Service Not Delivered
If we fail to deliver the agreed-upon services within the specified timeframe and you have not been notified of any delays, you may be eligible for a partial or full refund. We will work with you to resolve any issues before processing a refund.
Significant Non-Compliance
If the delivered website significantly fails to meet the agreed-upon specifications outlined in your service agreement and we are unable to remedy the issues within a reasonable timeframe, you may be eligible for a refund or credit toward revisions.
Mutual Agreement
Refunds may be issued when mutually agreed upon by both parties in writing.
Non-Refundable Items
The following items and services are generally non-refundable:
- Third-party services purchased on your behalf (domain registration, hosting, SSL certificates, etc.)
- Work that has been completed and accepted by you
- Consultation services that have already been provided
- Custom design concepts and mockups that have been approved
- Any additional services or features requested after the initial agreement
Revision and Modification Policy
We are committed to ensuring your satisfaction with the final product. All our packages include a specified number of revision rounds as outlined in your service agreement. If you require additional revisions beyond what is included in your package, additional fees may apply.
Minor modifications and adjustments are typically included in our support period, subject to the terms of your specific package.
Requesting a Refund
To request a refund, please contact us:
- Email: help@thivarelvonei.cv
- Phone: +1 888 949 1232
- Address: 1 Concorde Gate Suite #702, 706, North York, ON M3C 3N6, Canada
Please include the following information in your refund request:
- Your name and contact information
- Project reference number or invoice number
- Reason for the refund request
- Supporting documentation, if applicable
We will review your request and respond within 5-7 business days. Refund processing times may vary depending on the payment method used and your financial institution.
Refund Processing Time
Once a refund is approved, it will be processed within 10-15 business days. The refund will be issued to the original payment method used for the transaction. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.
Dispute Resolution
If you are not satisfied with our services or have concerns about your project, we encourage you to contact us first so we can work together to resolve any issues. We are committed to customer satisfaction and will make reasonable efforts to address your concerns.
If we are unable to reach a mutually satisfactory resolution, disputes may be subject to the dispute resolution procedures outlined in our Terms of Use, which may include mediation or arbitration in accordance with Canadian law.
Service Modifications
If you need to modify your project scope or requirements after work has begun, we will work with you to accommodate reasonable changes. Significant changes may result in additional fees or adjustments to the project timeline and pricing. All modifications must be agreed upon in writing.
Force Majeure
We shall not be liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, acts of government, or technical failures. In such cases, refund eligibility will be evaluated on a case-by-case basis.
Changes to This Policy
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on this website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes. We encourage you to review this policy periodically.
The version of this policy that applies to your service agreement is the version that was in effect at the time you entered into the agreement.
Contact Us
If you have any questions about this Return Policy, please contact us at:
- Email: help@thivarelvonei.cv
- Phone: +1 888 949 1232
- Address: 1 Concorde Gate Suite #702, 706, North York, ON M3C 3N6, Canada